Logistics Company Cuts Customs Processing Time by 70% in 8 Weeks
Our client moved from spreadsheet-heavy customs prep to an AI-assisted clearance workflow. Their team now processes declarations faster, with tighter compliance checks and lower exception handling time.
The Challenge
Every shipment required manual extraction from invoices, packing lists, and certificates. During peak weeks, brokers were handling 300+ documents per day, causing SLA breaches and missed cut-off windows at ports.
The Solution
We deployed an OCR + validation pipeline connected to their customs prep queue. AI extracts line-item details, validates HS codes and origin metadata, and pushes structured records into broker review with exception flags.
The Shift (Before vs. After)
Customs prep time / shipment
Before
42 min
After
13 min
Manual data entry errors
Before
4.8%
After
0.5%
Shipments processed / broker / day
Before
31
After
47
Key Results
Client Perspective
"We stopped firefighting. Our brokers now spend their time on judgment calls, not copy-pasting document fields."
A. Rahman — Operations Director, Our Client
Company Profile
Client
Logistics Company
Location
Dubai, UAE
Industry
Logistics & Supply Chain
Business Type
Regional freight-forwarding operator serving GCC routes
Implementation Timeline
8 weeks from discovery to full rollout
Primary Impact
70% faster processing
Tech Stack Used
Rollout Plan
- Week 1-2: Document taxonomy + compliance mapping
- Week 3-5: Extraction model tuning + exception rules
- Week 6-8: Broker cockpit launch + QA and team training
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